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Kenya

Our Proven Process

A systematic, ethical approach to debt recovery that maximizes results while preserving valuable business relationships through professional, compliant practices.

4-Step Recovery Process

Our proven methodology ensures consistent results while maintaining the highest standards of professionalism and ethics.

01

Initial Assessment

Case Evaluation & Strategy Development

We begin with a comprehensive evaluation of your debt portfolio, analyzing each case to develop a customized recovery strategy that maximizes success while preserving relationships.

Key Activities:

Detailed case file review and analysis
Debtor background research and verification
Risk assessment and recovery probability evaluation
Customized strategy development for each account
Timeline estimation and milestone planning
Communication preference identification
Timeline

1-2 Business Days

Expected Outcome

Comprehensive recovery strategy and action plan

02

Professional Contact

Ethical Outreach & Communication

Our experienced team makes professional contact with debtors using ethical practices, maintaining respect while clearly communicating the debt situation and available options.

Key Activities:

Professional phone calls and written communications
Respectful and compliant communication methods
Clear explanation of debt situation and options
Documentation of all contact attempts and responses
Escalation procedures for unresponsive debtors
Compliance with all regulatory requirements
Timeline

3-7 Business Days

Expected Outcome

Established communication and initial response assessment

03

Negotiation & Recovery

Strategic Negotiation & Payment Arrangements

We engage in skilled negotiations to secure payment agreements that work for all parties, utilizing various recovery methods including payment plans, settlements, and field visits when appropriate.

Key Activities:

Professional negotiation with debtors
Flexible payment plan development
Settlement negotiations when appropriate
Field visits for high-value or complex cases
Legal support integration when necessary
Continuous follow-up and relationship management
Timeline

1-4 Weeks

Expected Outcome

Payment agreements, settlements, or escalation recommendations

04

Resolution & Reporting

Case Closure & Comprehensive Documentation

We provide detailed reports on all recovery activities, ensure complete case resolution, and maintain comprehensive documentation for your records and future reference.

Key Activities:

Comprehensive case resolution documentation
Detailed activity reports and communication logs
Payment tracking and reconciliation
Final case status and outcome summary
Recommendations for future prevention
Ongoing support and consultation availability
Timeline

1-2 Business Days

Expected Outcome

Complete case documentation and successful debt recovery

Process Advantages

Our systematic approach delivers consistent results while maintaining the highest professional standards.

Efficient Timeline

Streamlined process designed for quick results while maintaining thoroughness

Ethical Practices

All activities comply with regulations and maintain the highest ethical standards

Relationship Focus

Preserving business relationships while achieving successful debt recovery

Proven Results

Systematic approach that consistently delivers above-industry-average recovery rates

Communication Protocols

Professional, respectful communication methods that comply with all regulations while achieving results.

Initial Contact

Professional phone calls and formal written notices

Phone calls
Email communications
Formal letters
SMS notifications

Follow-up Communications

Regular, respectful follow-up using preferred communication methods

Scheduled calls
Email updates
Written reminders
Progress reports

Escalation Procedures

Structured escalation when standard methods are unsuccessful

Field visits
Legal notices
Skip tracing
Asset investigation

Resolution Documentation

Comprehensive documentation of all agreements and outcomes

Payment agreements
Settlement documents
Activity reports
Case summaries

Timeline Expectations

Understanding what to expect throughout the debt recovery process.

Simple Cases

1-2 Weeks

Straightforward cases with responsive debtors and clear payment capacity

Standard Cases

3-6 Weeks

Most cases requiring negotiation and payment plan arrangements

Complex Cases

2-3 Months

Cases requiring legal support, asset investigation, or extensive negotiation

Ready to Start the Recovery Process?

Our proven 4-step process ensures maximum recovery while maintaining your valuable business relationships.